Terms of Purchase

Effective Date: November 8, 2026

COMPANY NAME: Fuzhou Xinyuncheng Information Technology Co., Ltd.

COMPANY ADDRESS: Unit 1007, Building 9, Zone 2, Dingsen Central Park, No. 1 Guotai Road, Fengcheng Town, Lianjiang County, Fujian Province, China

Postal Code: 350500

Email: service@novapik.store

Contact Phone Number: +1(276)252-1779

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Novapik is owned and operated by Fuzhou Xinyuncheng Information Technology Co., Ltd.

These Terms of Purchase govern purchases made through the Novapik online store. They explain the conditions applicable to product selection, pricing, payment, order processing, shipping, delivery, cancellations, returns, refunds, and other matters related to purchasing our camera accessories.

Please read these terms carefully before placing an order. By submitting an order through our store, you acknowledge these Terms of Purchase, subject to any mandatory rights provided by applicable law.

1. About Novapik

Novapik is an online retail brand focused on camera accessories and practical equipment solutions for photography, video production, camera rigging, monitoring, stabilization, and power management.

Our product collections include:

RigForge Series — Camera Rigging & Expansion

Novapik Universal Camera Cage
Novapik NATO Top Handle
Novapik Ergonomic NATO Side Handle

ViewCraft Series — Camera Monitoring

Novapik 5-Inch Camera Field Monitor
Novapik Adjustable Monitor Mount
Novapik Monitor Sun Hood

SteadyMotion Series — Camera Support & Stability

Novapik Compact Travel Tripod
Novapik Fluid Video Head
Novapik Quick Release Plate

PowerRoute Series — Camera Power Management

Novapik NP-F Battery Adapter Plate
Novapik Dual NP-F Battery Charger
Novapik Dummy Battery DC Coupler Kit

Our collections are organized around different stages of the creative process, helping photographers, filmmakers, and content creators build more adaptable camera setups.

Novapik is owned and operated by Fuzhou Xinyuncheng Information Technology Co., Ltd., the company responsible for transactions made through our online store.

2. Eligibility to Purchase

By placing an order, you represent that you have the legal capacity to enter into a purchase transaction under the laws applicable to you.

If you are below the age of majority in your jurisdiction, you may purchase through our store only where permitted by applicable law and with any required parental or guardian involvement.

You agree to provide accurate, current, and complete information when placing an order.

We reserve the right to review or decline orders where reasonably necessary for payment verification, fraud prevention, product availability, legal compliance, or other legitimate business reasons, subject to applicable law.

3. Product Information and Specifications

We make reasonable efforts to present accurate product descriptions, photographs, dimensions, colors, materials, features, and other specifications.

Our camera accessories are designed for different photography, video production, and equipment configurations. Depending on the product, relevant specifications may include:

Product dimensions and physical construction
Material composition and surface finish
Camera cage dimensions and mounting configurations
NATO rail and handle connection requirements
1/4"-20 and 3/8"-16 mounting threads
Cold shoe mounting interfaces
Monitor screen size and display specifications
Monitor mounting and adjustment mechanisms
Tripod height, leg structure, and load capacity
Fluid head movement and adjustment ranges
Quick-release plate dimensions and mounting standards
NP-F battery compatibility
Battery charging specifications
DC output voltage and connector dimensions
Cable length and power requirements
Package contents and included accessories
Installation, maintenance, and usage instructions

Please review the relevant product page and specifications before purchasing.

Compatibility Information

Camera bodies, battery compartments, mounting systems, monitors, tripods, and other accessories may differ between manufacturers and models.

A product described as suitable for compatible equipment is not necessarily compatible with every camera or accessory.

For example:

Camera cages should be checked against the dimensions and mounting configuration of the intended camera.
NATO handles require a compatible NATO mounting interface.
Monitor mounts should be matched to the monitor's mounting thread and connection type.
Monitor sun hoods should be checked against the relevant screen dimensions.
Quick-release plates should be checked against the intended mounting system.
NP-F battery accessories should be matched to supported battery models and electrical requirements.
Dummy battery couplers must match the camera's battery compartment and required power specifications.

Please check all relevant measurements, mounting standards, voltage requirements, and compatibility information before ordering.

Colors and appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, and the characteristics of individual materials.

Unless expressly stated otherwise, displayed measurements and specifications should be treated as approximate where appropriate.

Nothing in this section excludes remedies available for products that are defective, incorrectly described, or otherwise protected by applicable consumer law.

4. Product Availability

Product availability may change as inventory levels, suppliers, and store offerings change.

We may add, modify, replace, or discontinue products and product variations where permitted by law.

If an ordered product becomes unavailable after an order has been placed, we will review the situation and contact you using the contact information provided with the order where reasonably possible.

Depending on the circumstances, an appropriate resolution may include cancellation, a refund, or another option agreed upon with you.

We will not knowingly represent an unavailable product as available for immediate dispatch.

5. Prices, Discounts, and Promotions

Product prices are displayed on the relevant product pages.

Prices, discounts, and promotional offers may change from time to time, subject to applicable law. Unless otherwise required by law, a price change will not automatically alter the price of an order already accepted.

The price applicable to your order will generally be the price displayed when you submit your purchase, subject to any clearly disclosed promotional conditions and correction of material errors as permitted by law.

Promotional offers may include discounts, product bundles, or other special terms. Each offer is subject to the conditions presented with that promotion.

If a specific promotion provides different terms from these general purchase terms, the disclosed promotion terms will apply to the extent of the inconsistency, subject to applicable law.

6. Payment and Billing

Payment must be completed using an available payment method presented during checkout.

By submitting an order, you represent that:

The payment information you provide is accurate to the best of your knowledge.
You are authorized to use the selected payment method.
You authorize the applicable payment provider to process the transaction.
You will pay the applicable purchase price, shipping charges, taxes, and other amounts properly disclosed or legally payable.

Payments may be processed by Shopify and authorized third-party payment providers.

Payment processing is subject to the applicable provider's procedures, security requirements, and terms.

We do not require you to send complete payment-card numbers or security codes to our customer support team by email.

If a payment cannot be authorized or completed, the order may not be processed until the payment issue is resolved.

7. Taxes and Other Charges

Applicable taxes and charges depend on the transaction, delivery destination, checkout information, and applicable law.

Any taxes collected during checkout will be displayed where applicable.

For international orders, import duties, import taxes, value-added taxes (VAT), customs charges, or similar government-imposed fees may apply depending on the destination and applicable law.

Unless otherwise stated at checkout or required by applicable law, customers are generally responsible for these international charges.

International shipping availability, shipping charges, and estimated delivery information depend on the destination and the options offered at checkout.

Please review the applicable charges presented at checkout before completing your purchase.

Nothing in these terms changes any responsibility that applicable law assigns to Novapik or limits any mandatory consumer rights.

8. Order Placement and Acceptance

When you submit an order, you make an offer to purchase the selected products under the applicable purchase terms.

After submission, you may receive an order confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Order acceptance and fulfillment remain subject to payment authorization, product availability, verification, and other legitimate processing requirements.

We reserve the right to decline or cancel an order where reasonably necessary due to circumstances such as:

Product unavailability
Payment authorization failure
Material pricing or listing errors
Incorrect or incomplete order information
Suspected fraudulent or unauthorized activity
Legal or regulatory restrictions
Other legitimate operational circumstances

Where an order is declined or cancelled after payment has been collected, an applicable refund will be handled according to the circumstances and applicable law.

9. Order Accuracy and Changes

Please review your order carefully before submitting it, including:

Product name and collection
Selected color or product variation
Quantity
Product dimensions and specifications
Camera and accessory compatibility
Mounting interfaces and thread requirements
Battery models and electrical specifications, where applicable
Shipping address
Billing information
Contact details
Applicable shipping charges and taxes

For camera accessories, compatibility is particularly important.

Please confirm that the selected mounting system, battery type, connector, or other interface is suitable for your equipment before placing an order.

If you identify an error after placing an order, contact us as soon as possible.

Order modification requests depend on the status of the order and cannot be guaranteed once processing or fulfillment has begun.

Novapik is not responsible for avoidable delivery problems caused by information that the customer entered incorrectly, except where applicable law provides otherwise.

10. Order Cancellations

Cancellation requests should be submitted within 48 hours after placing the order.

Please contact service@novapik.store and include your order number.

Submitting a cancellation request within 48 hours does not guarantee that the order can be cancelled.

If the order has already entered fulfillment, packing, or shipment, we may be unable to stop it.

If an order is successfully cancelled before shipment after payment has been collected, the applicable refund will generally be issued to the original payment method.

If the order has already shipped, the request will generally need to be handled under our Return and Refund Policy, subject to applicable law.

Nothing in this section limits any mandatory cancellation or withdrawal right available under applicable law.

11. Shipping and Delivery

Novapik primarily serves customers in the United States and offers standard domestic shipping to eligible addresses within the 50 United States.

International shipping options may also be available at checkout, depending on the destination, shipping services offered, and applicable delivery restrictions.

Our standard U.S. shipping arrangements are:

Order processing: 1–2 business days
Estimated shipping transit: 7–15 business days after dispatch
Standard shipping charge: US$2.99 per order
Free standard shipping: Available when the discounted merchandise subtotal is greater than US$29.97

A discounted merchandise subtotal of exactly US$29.97 does not qualify for free standard shipping.

The free shipping threshold is calculated using the merchandise subtotal after applicable product discounts and before shipping charges, taxes, and other separately charged amounts.

For eligible U.S. orders, a discounted merchandise subtotal of US$29.98 or more qualifies for free standard shipping under this standard threshold.

For international orders, shipping availability, applicable shipping charges, and estimated delivery information depend on the destination and the services offered at checkout.

The U.S. standard shipping charge and free shipping threshold do not automatically apply to international destinations unless expressly stated at checkout.

Order processing time and shipping transit time are separate periods. Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Please refer to our Shipping Policy for additional information about shipping destinations, order processing, shipment tracking, delivery delays, undeliverable packages, and other shipping matters.

Nothing in these terms limits any mandatory consumer right or remedy available under applicable law.

12. Shipping Address and Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information.

Please ensure that the recipient name, street address, unit number, city, state, ZIP code, and other required information are correct before submitting an order.

If you notice an address error after ordering, contact us as soon as possible. We will review whether a correction can be made before dispatch.

Once an order has entered fulfillment or has been transferred to a carrier, an address change may no longer be possible.

Delivery may also be affected by carrier operations, weather, access restrictions, incorrect addresses, or other circumstances outside our reasonable control.

Any issue involving a lost, missing, delayed, or undeliverable package will be reviewed according to our Shipping Policy and applicable law.

13. Risk of Loss and Delivery Issues

If your order is delayed, appears to be lost, or is marked as delivered but cannot be located, contact us with your order number and tracking information where available.

We may review the available shipping records, tracking information, delivery scans, and carrier investigation results.

The appropriate resolution will depend on the circumstances, available evidence, applicable shipping arrangements, and mandatory legal requirements.

Nothing in these terms transfers responsibility to the customer where applicable law provides otherwise.

14. Returns and Refunds

Eligible products may be returned under our Return and Refund Policy.

Novapik offers a 30-day voluntary return period, calculated from the date the order is delivered.

For a voluntary return based on a change of mind or another non-quality-related reason, the product should generally be unused, unmodified, and returned with its included components and accessories.

For camera accessories, this may include:

Camera cage mounting screws and supplied hardware
NATO handle mounting components
Monitor cables and mounting accessories
Tripod plates, handles, and supplied components
Quick-release plates and included mounting hardware
Battery charger cables and supplied accessories
Dummy battery coupler cables and connectors

Please contact us before sending any product back.

If a return is approved, our customer support team will provide the applicable instructions and authorized return address.

For voluntary non-quality returns:

The customer is responsible for return-shipping costs.
The original US$2.99 standard shipping charge, where paid, is generally non-refundable.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after delivery so that we can review the issue promptly.

For seller-responsibility issues, Novapik will review the circumstances and cover applicable reasonable return-shipping costs where appropriate.

Refund eligibility, inspection, processing time, and other conditions are governed by our Return and Refund Policy.

The voluntary return period does not eliminate any statutory right or remedy that cannot lawfully be excluded or limited.

15. Product Care and Intended Use

Customers are responsible for reviewing applicable product instructions and using products in a manner consistent with their intended purpose.

Camera accessories should be installed, connected, adjusted, and maintained according to their relevant product specifications and instructions.

Depending on the product, appropriate use may include checking equipment compatibility, confirming mounting standards, observing disclosed weight limits, following electrical requirements, and using appropriate storage and maintenance methods.

For example:

Camera cages should be checked against the relevant camera dimensions and mounting configuration.
NATO handles should be attached to compatible NATO rails and secured according to their installation instructions.
Monitor mounts should be used with compatible mounting interfaces and within any disclosed load limits.
Monitor sun hoods should be matched to the applicable screen dimensions and installed as instructed.
Tripods should be positioned on suitable surfaces and used within their disclosed load capacity.
Fluid video heads should be adjusted according to their operating and load specifications.
Quick-release plates should be checked against the intended mounting system before installation.
NP-F battery adapter plates should be used with supported battery models and compatible connected equipment.
Battery chargers should be connected to power sources that meet their specified input requirements.
Dummy battery DC coupler kits should be matched to the camera's battery compartment, voltage requirements, connector dimensions, polarity, and required current.

Electrical and Power Safety

For battery-related and external power products, customers should carefully review the applicable voltage, current, polarity, connector type, and supported battery specifications before use.

Using an incompatible power supply, battery, or connector may cause equipment malfunction or damage.

Do not use products with visibly damaged cables, exposed conductors, loose electrical contacts, or other potentially unsafe conditions.

Do not attempt unauthorized modifications, repairs, or electrical alterations.

Improper installation, misuse, unauthorized modification, or failure to follow applicable instructions may affect product performance and may affect eligibility for a voluntary return where permitted by law.

Nothing in this section excludes a remedy for an original product defect or another matter for which the seller is legally responsible.

16. Intellectual Property

The Novapik name, logo, website content, original product descriptions, photographs, graphics, illustrations, and other materials made available through our store may be protected by intellectual property laws.

Unless otherwise authorized or permitted by applicable law, you may not reproduce, distribute, modify, republish, or commercially exploit our protected materials without prior authorization from the relevant rights holder.

Product names, visual designs, and original brand materials created for Novapik remain subject to applicable intellectual property protections.

All third-party trademarks, product names, technologies, and materials remain the property of their respective owners.

References to third-party equipment standards, battery formats, mounting systems, or compatibility information are provided for identification and informational purposes and do not imply ownership or endorsement by Novapik.

Nothing in these terms transfers ownership of intellectual property to a customer.

17. Website Use and Prohibited Conduct

You agree to use the Novapik website for lawful purposes.

You must not knowingly use the website to:

Submit fraudulent orders or payment information
Interfere with website security or operation
Upload malicious software or harmful code
Attempt unauthorized access to accounts or systems
Collect personal information unlawfully
Infringe intellectual property rights
Submit unlawful or materially misleading content
Manipulate checkout, promotional, or payment functions
Engage in fraudulent return or refund activity
Engage in other conduct prohibited by applicable law

We may take reasonable steps to protect the website, customers, and business operations against misuse, subject to applicable law.

18. Third-Party Services

Our store may rely on Shopify and other third-party providers for functions such as:

Ecommerce hosting and website operation
Payment processing
Order management
Shipping and fulfillment
Customer support
Data storage
Website analytics
Security and fraud prevention
Marketing and communications

Your use of a third-party service may also be subject to that provider's applicable terms and privacy practices.

Novapik does not control every aspect of an independent third-party service. However, nothing in this section excludes responsibility that cannot lawfully be excluded or limits any mandatory consumer right.

19. Privacy and Personal Information

Personal information associated with purchases and use of our website is handled in accordance with our Privacy Policy.

Depending on the transaction and services used, information may be processed to:

Complete orders
Process payments
Arrange shipping
Provide customer support
Respond to product compatibility questions
Maintain transaction records
Prevent fraud
Improve website functionality
Meet legal obligations

Information you voluntarily provide about your camera model, mounting configuration, battery type, or accessory requirements may also be used to respond to relevant product inquiries.

Please review our Privacy Policy for further information about the collection, use, disclosure, retention, and protection of personal information.

Privacy-related requests may be submitted by email to:

service@novapik.store

For more information about available privacy rights and choices, please also review our Your Privacy Choices page.

20. Product Information Errors

We make reasonable efforts to keep product descriptions, prices, images, specifications, compatibility information, and availability information accurate.

However, errors or omissions may occasionally occur.

This may include errors involving:

Product names or descriptions
Dimensions and measurements
Materials and finishes
Mounting thread specifications
Camera and accessory compatibility
Battery models and power specifications
Package contents
Pricing or promotional information
Product availability

If a material error affects an order, we may review the circumstances and contact the customer to determine an appropriate resolution.

Where permitted by applicable law, we may cancel an affected order and issue an applicable refund if a material pricing, listing, compatibility, or availability error cannot reasonably be resolved.

Nothing in this section permits us to disregard an order or consumer remedy where applicable law requires otherwise.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted or error-free.

Product-specific descriptions, expressly stated product commitments, and any warranties provided with a product remain subject to their stated terms and applicable law.

Product compatibility information should be reviewed against the actual equipment specifications and requirements.

Nothing in these Terms of Purchase excludes an express commitment made by Novapik or disclaims an implied warranty or consumer protection that cannot legally be excluded or limited.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Novapik will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or a purchase where such limitations are legally enforceable.

This section does not exclude or limit liability for matters that cannot lawfully be excluded or limited, including any mandatory consumer remedies, applicable statutory rights, or other non-waivable obligations.

The application of any limitation depends on the circumstances and applicable law.

23. Governing Law and Consumer Rights

These Terms of Purchase are subject to applicable laws governing the transaction and the rights of the parties.

We do not designate a particular state or country's law as exclusively governing all purchases through these terms.

Mandatory consumer-protection laws applicable to your purchase continue to apply where required, including any rights that cannot lawfully be waived or restricted.

Any dispute will be handled by a court or other forum with lawful jurisdiction over the matter.

Nothing in this section prevents a consumer from exercising a right or remedy available under mandatory applicable law.

24. Changes to These Terms

We may update these Terms of Purchase when reasonably necessary to reflect changes in our store operations, products, payment or shipping procedures, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of the page.

The version applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.

We encourage customers to review this page before making a purchase.

25. Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue to apply to the extent legally enforceable.

Our failure to enforce a provision on one occasion does not constitute a waiver of our right to enforce it in the future.

26. Entire Agreement

These Terms of Purchase, together with the applicable product-page information and store policies referenced herein, describe the principal terms governing purchases made through Novapik.

Our related store policies include:

Privacy Policy
Shipping Policy
Return and Refund Policy
Terms of Service
Your Privacy Choices

If a specific policy addresses a particular subject in greater detail, that policy will govern that subject to the extent of any inconsistency, subject to applicable law.

Nothing in these terms excludes rights or remedies that cannot lawfully be waived.

27. Contact Information

If you have questions about these Terms of Purchase, a product, an order, payment, shipping, cancellation, or a return, please contact us.

Brand: Novapik