Privacy Policy

Effective Date: November 8, 2026

COMPANY NAME: Fuzhou Xinyuncheng Information Technology Co., Ltd.

COMPANY ADDRESS: Unit 1007, Building 9, Zone 2, Dingsen Central Park, No. 1 Guotai Road, Fengcheng Town, Lianjiang County, Fujian Province, China

Postal Code: 350500

Email: service@novapik.store

Contact Phone Number: +1(276)252-1779

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Novapik is owned and operated by Fuzhou Xinyuncheng Information Technology Co., Ltd.

This Privacy Policy describes how Fuzhou Xinyuncheng Information Technology Co., Ltd., doing business as Novapik, may collect, use, disclose, retain, and protect personal information when you visit our website, browse camera accessories, place or attempt to place an order, contact customer support, or otherwise interact with our store.

In this Privacy Policy, "Novapik," "we," "us," and "our" refer to Fuzhou Xinyuncheng Information Technology Co., Ltd.

This policy applies to personal information handled in connection with our online store and should be read together with our other applicable policies, including:

  • Terms of Service

  • Terms of Purchase

  • Shipping Policy

  • Return and Refund Policy

  • Your Privacy Choices page

1. Personal Information We Collect

The personal information we handle depends on how you interact with Novapik, which products or services you access, and the website features available to you.

Information You Provide Directly

We may collect information you voluntarily submit when you:

  • Place or attempt to place an order

  • Contact our customer support team

  • Ask questions about camera accessories

  • Request product specifications or compatibility information

  • Request an order change or cancellation

  • Submit a return, refund, replacement, or product-related inquiry

  • Subscribe to promotional communications, where offered

  • Create or use a customer account, where available

  • Submit a product review or other content, where available

  • Participate in a promotion, where offered

  • Submit a privacy-related request

  • Otherwise communicate or interact with us

Depending on the interaction, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order number

  • Purchase history

  • Products purchased or viewed

  • Product preferences

  • Camera or equipment models voluntarily provided

  • Mounting interface or battery compatibility details voluntarily provided

  • Customer support communications

  • Return and refund information

  • Marketing preferences, where applicable

  • Other information you choose to provide

Information about camera models, mounting standards, battery types, and equipment configurations may be included in customer communications when you request product compatibility or technical assistance.

Payment and Transaction Information

When you place an order through our website, payment information may be processed by Shopify and authorized payment-service providers.

Transaction-related information may include:

  • Payment method

  • Billing information

  • Transaction amount and date

  • Payment status

  • Transaction authorization information

  • Refund information

  • Fraud-prevention or risk indicators

  • Limited or tokenized payment details

Payment information is handled according to the procedures and privacy practices of the relevant payment providers.

Please do not send complete payment-card numbers, security codes, or other sensitive payment credentials to us through ordinary email.

Information Collected Automatically

When you visit or use our website, Shopify and service providers supporting our store may automatically collect certain technical and usage information, depending on the technologies enabled and your applicable privacy settings.

This information may include:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Device or browser identifiers

  • Approximate geographic location

  • Referring website or traffic source

  • Pages visited

  • Products viewed

  • Search activity

  • Links clicked

  • Shopping-cart activity

  • Checkout interactions

  • Date and time of visits

  • Session information

  • Cookie or similar identifiers

  • Website-performance information

  • Error and diagnostic information

Website activity may include interactions with product pages for camera cages, external monitors, tripods, mounting accessories, battery adapters, chargers, and other camera-related products.

The information collected depends on the technologies actually in use, your browser settings, and any consent or privacy choices that apply.

Information Received From Other Parties

Where applicable, we may receive relevant information from third parties that help us operate our store and provide services.

These parties may include:

  • Ecommerce and website-service providers

  • Payment processors

  • Fraud-prevention providers

  • Shipping carriers

  • Fulfillment and logistics providers

  • Customer-support providers

  • Email or marketing-service providers, where used

  • Analytics or advertising providers, where used

  • Other technology and business-service providers

Information received from these sources may include payment status, order information, shipping updates, delivery details, transaction verification information, fraud-risk indicators, or customer-service communications.

2. How We Collect Personal Information

We may obtain personal information through different methods depending on your interactions with our website.

These methods may include:

  • Directly from you when you provide information

  • Through purchases and checkout activities

  • Through product inquiries and customer-support communications

  • Automatically through website technologies

  • Through cookies and similar technologies, where enabled

  • From Shopify and other ecommerce service providers

  • From payment, shipping, and fulfillment providers

  • From customer-support or marketing services, where used

  • From other sources permitted by applicable law

We seek to handle information that is reasonably relevant to maintaining our online store, processing purchases, delivering products, responding to inquiries, improving customer experiences, protecting our services, and meeting applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes.

Process and Fulfill Purchases

We may process relevant information to:

  • Receive and confirm orders

  • Process payments

  • Prepare orders for shipment

  • Send order confirmations

  • Provide shipping and tracking updates

  • Coordinate product deliveries

  • Respond to order changes or cancellation requests

  • Process returns and refunds

  • Review product-related concerns

  • Maintain transaction records

Provide Product Information and Customer Support

Novapik specializes in camera accessories and equipment solutions designed for photography, video production, monitoring, camera support, and power management.

We may use information you provide to respond to questions about:

  • Camera cages and camera rigging accessories

  • NATO top handles and ergonomic side handles

  • External field monitors and monitor mounting accessories

  • Monitor sun hoods and screen accessories

  • Travel tripods and fluid video heads

  • Quick-release plates and mounting systems

  • NP-F battery adapter plates

  • Dual NP-F battery chargers

  • Dummy battery DC coupler kits

  • Product specifications and dimensions

  • Materials and construction

  • Mounting standards and connection types

  • Camera and accessory compatibility

  • Battery compatibility and power requirements

  • Installation and care instructions

  • Package contents and order details

If you voluntarily provide your camera model, battery model, mounting configuration, or other equipment details, we may use that information to better understand your inquiry and provide relevant product information.

We may also use relevant communications and product information to investigate reported defects, compatibility concerns, or other customer-service matters.

Operate and Improve Our Store

Where supported by the technologies and services in use, we may process information to:

  • Maintain website functionality

  • Understand how visitors use our store

  • Diagnose technical issues

  • Improve website performance

  • Review product-page engagement

  • Improve product descriptions and specifications

  • Evaluate the usefulness of product information

  • Improve customer-support processes

  • Remember preferences where applicable

  • Assess the effectiveness of website features

Any analytics or measurement activities depend on the services actually enabled and applicable consent requirements.

Communicate With You

We may use your contact information to:

  • Respond to questions and inquiries

  • Send order confirmations

  • Provide payment-related notices

  • Communicate shipping and delivery updates

  • Respond to return or refund requests

  • Provide product-related assistance

  • Send important service or policy updates

  • Send promotional communications where offered and legally permitted

You may opt out of marketing communications through the available unsubscribe mechanism or by contacting us, subject to applicable law.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages concerning your orders, payments, shipping, returns, or other important matters.

Security and Fraud Prevention

We and relevant service providers may process information, where appropriate, to:

  • Verify transactions

  • Identify suspicious activity

  • Help prevent unauthorized payments

  • Protect website functionality

  • Investigate potential security incidents

  • Prevent fraud or abuse

  • Enforce applicable store policies

  • Protect the rights, property, and safety of our business, customers, and others

Legal and Regulatory Purposes

We may process personal information when reasonably necessary to:

  • Maintain business and transaction records

  • Meet applicable tax and accounting requirements

  • Respond to lawful requests

  • Comply with consumer-protection obligations

  • Establish, exercise, or defend legal claims

  • Meet other applicable legal obligations

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Novapik, provide requested services, complete transactions, protect our business, or comply with applicable law.

Shopify and Ecommerce Providers

Shopify and other providers supporting our store may process information required for website hosting, shopping-cart functionality, checkout, order management, data storage, security, and related ecommerce services.

The information handled depends on the services used and the functions you access.

Payment Providers

Relevant information may be shared with authorized payment providers to:

  • Process payments

  • Confirm transactions

  • Verify payment details

  • Help prevent fraud

  • Process refunds

  • Resolve payment disputes

Payment providers handle information under their own applicable policies and legal obligations.

Shipping and Fulfillment Providers

To prepare, ship, and deliver orders, we may provide relevant information to shipping carriers, fulfillment providers, warehouses, logistics companies, and other delivery partners.

This information may include:

  • Recipient name

  • Shipping address

  • Telephone number, where required for delivery

  • Email address, where needed for shipping communications

  • Order details

  • Shipment and tracking information

We seek to provide only information relevant to the service being performed, subject to applicable law.

Business and Technology Service Providers

Depending on the services we use, providers may assist with:

  • Website operation

  • Customer support

  • Data storage

  • Email delivery

  • Marketing communications

  • Analytics

  • Advertising measurement

  • Fraud prevention

  • Cybersecurity

  • Accounting and legal compliance

The actual categories of providers involved depend on our store's configuration and services enabled.

Legal, Safety, and Compliance Disclosures

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, investigate suspected fraud, protect our systems, enforce agreements, protect individual rights or safety, or establish, exercise, or defend legal claims.

Business Transactions

If Fuzhou Xinyuncheng Information Technology Co., Ltd. becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

5. Cookies and Similar Technologies

Novapik and the service providers supporting our online store may use cookies, pixels, tags, local storage, and similar technologies, depending on the website's actual configuration.

These technologies may support essential website functions, including shopping-cart operations, checkout, security, and preference storage. Depending on the services enabled, they may also be used for website analytics, performance measurement, marketing measurement, or advertising.

The specific cookies and tracking technologies used by Novapik depend on the website's configuration, installed applications, integrations, and service providers. The inclusion of a technology or purpose in this policy does not mean that it is currently enabled.

Where applicable law requires consent before certain non-essential cookies or similar technologies are used, the relevant technologies must be handled in accordance with applicable consent requirements.

You may be able to review, delete, block, or restrict cookies through your browser settings. Available controls vary by browser and device. Restricting certain cookies may affect shopping-cart functionality, checkout, or other website features.

The availability of a cookie consent banner, preference-management interface, or automated consent tool depends on the functionality actually configured on our website. This policy does not represent that any particular tool or control is currently available unless it has been implemented.

Where a cookie preference-management tool is available, the options and controls it provides will depend on its actual functionality and applicable legal requirements.

For privacy-related questions or requests, please contact us at service@novapik.store with the subject line "Privacy Rights Request". We will review and respond to applicable requests in accordance with relevant privacy laws.

6. Analytics, Advertising, and Tracking Technologies

Online stores may use analytics or advertising technologies to understand website activity, measure marketing performance, or support advertising services.

Whether Novapik uses particular analytics or advertising services depends on the pixels, apps, integrations, and other technologies actually enabled.

If such services are used, relevant information may include website interactions, page visits, product views, transaction events, browser or device identifiers, or other data made available to the service.

The processing of this information depends on the provider, the technology's configuration, applicable consent requirements, and your privacy choices.

We do not identify any particular analytics provider, advertising platform, or tracking pixel as active in this policy unless its use has been verified.

Where required by applicable law, relevant consent and opt-out mechanisms must be provided and respected.

7. Personal Information Sales, Sharing, and Targeted Advertising

Certain privacy laws define "sale," "sharing," or targeted advertising broadly. Depending on the circumstances, these terms may apply to certain disclosures of personal information to advertising or analytics partners, even when no money is exchanged.

Whether Novapik's actual activities fall within these definitions depends on the services enabled, the information disclosed, the purposes of processing, and applicable law.

We do not make a blanket representation in this policy that Novapik either sells or shares personal information, or that it never does so, without verifying the relevant data flows and technologies.

Where applicable privacy laws provide rights to opt out of certain sales, sharing, or targeted advertising, those rights will be addressed through the mechanisms required by law.

If an applicable opt-out mechanism is provided, its scope and operation must match the actual processing activities. A policy statement alone does not activate or implement an opt-out.

8. Global Privacy Control and Browser Privacy Signals

Some browsers and browser extensions provide privacy signals, including Global Privacy Control (GPC), that may communicate a user's privacy preferences.

Whether our website detects and honors a particular signal depends on the technical configuration, Shopify features, installed applications, and applicable legal requirements.

We do not represent that GPC or another browser privacy signal is currently detected or honored unless that functionality has been verified.

Where applicable law requires a business to recognize a qualifying privacy signal, the relevant mechanism must be implemented and handled in accordance with that law.

Where a qualifying signal is recognized, its handling and scope will be determined by the applicable legal requirements and the technical functionality available.

You may also submit applicable privacy-related requests through the contact method described in Section 11.

9. Marketing Communications

Novapik may offer promotional communications where the relevant marketing features are enabled.

If you subscribe to marketing messages, information such as your email address, telephone number, subscription status, and communication preferences may be processed as necessary to manage your subscription.

Where required, marketing communications will be sent in accordance with applicable consent and marketing laws.

You may opt out of promotional emails by following the unsubscribe instructions included in the message, where available.

If SMS marketing is offered, applicable opt-out instructions will be provided through the relevant messaging mechanism.

Opting out of marketing communications does not necessarily stop transactional messages relating to orders, payments, shipping, returns, or other necessary service matters.

10. Legal Bases for Processing Where Applicable

Depending on your location and the privacy laws that apply, we may process personal information on one or more legally recognized bases, such as:

  • Performing a contract or taking steps at your request before entering into a contract

  • Complying with legal obligations

  • Pursuing legitimate interests where permitted and where those interests are not overridden by applicable rights

  • Obtaining consent where consent is required

  • Establishing, exercising, or defending legal claims

  • Other lawful bases available under applicable law

The appropriate legal basis depends on the specific information, purpose, circumstances, and applicable legal requirements.

Where processing relies on consent, you may withdraw that consent where provided by law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11. Your Privacy Rights and Requests

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These rights may include, where applicable:

  • Requesting access to personal information

  • Requesting a copy of certain personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information

  • Requesting information about certain processing activities

  • Opting out of certain sales, sharing, or targeted advertising

  • Withdrawing consent where processing is based on consent

  • Appealing certain privacy-request decisions where required by law

  • Exercising other rights provided by applicable privacy laws

These rights are subject to applicable legal conditions, exceptions, and verification requirements. They are not necessarily available in every location or in every circumstance.

How to Submit a Privacy Request

To submit a privacy-related request, contact us by email:

Email: service@novapik.store

Suggested Email Subject: Privacy Rights Request

Please describe the request you wish to make and provide sufficient information for us to understand the nature of your inquiry.

Where reasonably necessary, we may request additional information to verify your identity or authority to act on behalf of another person. We will seek to limit any additional information requested to what is reasonably necessary for verification and processing.

We will review and respond to requests in accordance with applicable legal requirements.

We do not promise an online privacy-request form or an automated privacy-preference function through this email channel unless such functionality has been implemented.

Authorized Agents and Appeals

Where applicable law allows an authorized agent to submit a privacy request on your behalf, we may require appropriate evidence of authorization and may need to verify your identity directly.

Where applicable law provides a right to appeal a privacy-request decision, instructions for submitting an appeal will be provided through the relevant response or legally required process.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on factors such as:

  • Whether information is needed to complete an order

  • Whether an ongoing customer-service issue exists

  • Whether information is required for returns, refunds, or disputes

  • Applicable accounting, tax, or recordkeeping obligations

  • Security and fraud-prevention needs

  • Legal claims or regulatory requirements

  • The purpose for which information was collected

When information is no longer reasonably required for a lawful purpose, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements, subject to lawful retention exceptions.

We do not specify a single retention period for all information because different records may have different operational and legal requirements.

13. Data Security

We use reasonable measures appropriate to the nature of our business and the services available to us to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include protections provided by our ecommerce platform and service providers, access controls, operational procedures, and other safeguards appropriate to the relevant information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending passwords, complete payment-card numbers, payment security codes, or other unnecessary sensitive information through ordinary email.

If you believe your personal information has been used improperly in connection with Novapik, please contact us at service@novapik.store.

We will review relevant concerns and take appropriate steps in accordance with applicable requirements.

14. International Data Transfers

Novapik is owned and operated by Fuzhou Xinyuncheng Information Technology Co., Ltd., whose company address is in Fujian Province, China.

Depending on the services used to operate our online store, personal information may be processed or accessed in countries other than the country in which you reside.

For example, Shopify and other service providers may process information in locations where they or their service providers operate, subject to their applicable arrangements and legal requirements.

The locations involved depend on the actual providers and services used.

Where applicable law requires specific safeguards for international transfers of personal information, the relevant transfer must be handled in accordance with those requirements.

15. Children's Privacy

Novapik is an online store offering camera accessories and related equipment for photography, video production, and general creative use.

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information to us in a manner that violates applicable law, please contact us at service@novapik.store.

We will review the concern and take appropriate action as required by applicable law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, social media platforms, or other external services.

Those third parties may have their own privacy policies, security practices, and data-handling procedures.

Novapik does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy information before providing personal information directly to an external website or service.

The inclusion of a link does not necessarily mean that Novapik endorses every practice or statement of the linked service.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal obligations, or privacy practices.

When changes are made, we will update the Effective Date shown at the beginning of this policy.

Where applicable law requires additional notice or consent for a material change, we will provide the notice or obtain consent as required.

We encourage you to review this page periodically to understand how personal information is collected, used, disclosed, and protected in connection with our store.

18. Contact Us

If you have questions about this Privacy Policy, our personal information practices, or wish to submit a privacy-related request, please contact us using the information below.

Brand: Novapik

Operating Company: Fuzhou Xinyuncheng Information Technology Co., Ltd.

Email: service@novapik.store

Contact Phone Number: +1(276)252-1779

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Company Address: Unit 1007, Building 9, Zone 2, Dingsen Central Park, No. 1 Guotai Road, Fengcheng Town, Lianjiang County, Fujian Province, China

Postal Code: 350500

Novapik is owned and operated by Fuzhou Xinyuncheng Information Technology Co., Ltd.

For privacy-related requests, please contact us by email at service@novapik.store using the subject line "Privacy Rights Request."

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